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If you or one of your colleagues have lost your/their password for the TEST/LIVE Merchant Portal, you can get a new one by yourself anytime, without being dependent on our support!

Reset lost or current password

To recover your lost password or change your current one, follow these steps:

  1. Go to either the Login TEST / Login LIVE. Click on "Forgot password?"
  2. Enter your e-mail address of your user profile and confirm
  3. Keep an eye on your e-mail inbox. Our system will send you an e-mail within a few moments. Click on the link in the e-mail leading to the Merchant Portal password reset page
  4. Set a new password and confirm it
  5. Go to the Login TEST / Login LIVE. Enter the new password. Your existing two-factor authentication setting remains unchanged

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