Transaction feedback

Overview

For all the stages within a transaction’s life cycle, the PAYONE E-Payment API provides different ways to follow-up on a transaction’s status.

When creating the initial payment via CreateHostedCheckout/CreatePayment requests, you get an instantaneous reply from our platform. However, neither of these endpoints are suitable for getting the transaction status at a later point.

To get the transaction’s status anytime at a later point, you can do the following:

• Manually look up the transaction’s status via the Merchant Portal or the e-Portal.
• Send requests to our dedicated API endpoints.
• Implement webhooks.

Let us discuss each option and applicable use cases.

Refer to the decision matrix for a comprehensive overview of the different methods and applicable use cases.

Merchant Portal

The Merchant Portal is a user-friendly interface for manually checking the status of a transaction. In the "Transactions" tab, you can search, filter, and view each payment's status, amount, and customer details. This manual workflow provides immediate visibility without the need for technical integration, making it ideal for ad-hoc inquiries and basic monitoring by non-technical staff.

Refer to the dedicated chapter in our Merchant Portal guide to learn more.

PAYONE E-Payment API Endpoints

The PAYONE E-Payment API offers dedicated endpoints to follow up on transactions, enabling automated monitoring and integration into your webshop infrastructure:

• GetHostedCheckout enables status updates for Hosted Checkout Page. Unlike GetPayment/GetPaymentDetails, it accepts a hostedCheckoutId (not a payment.id, which may have a different format) to report customer activity and transaction results. You can monitor the checkout in real time as the process unfolds. The hostedCheckoutIdexpires after three hours. To follow up on transactions after that period, use GetPayment or GetPaymentDetails instead.
• GetPayment allows you to follow up on a transaction regardless of the original integration method. It accepts only the original payment.id from the initial CreatePayment/CreateHostedCheckout request. GetPayment returns the global transaction status, which is useful for quick status checks.
• GetPaymentDetails also enables you to follow up on a transaction regardless of the original integration method. Unlike GetPayment, GetPaymentDetails accepts any payment.id from either the initial CreatePayment/CreateHostedCheckout request or subsequent maintenance operations.
  GetPaymentDetails provides a complete history of maintenance operations performed on the transaction. This makes it ideal for detailed analysis requiring the full transaction history.

Use the following code samples for sending requests to these API endpoints:

GetHostedCheckout

GetPayment

GetPaymentDetails

Webhooks

Webhooks are notifications, automatically sending transaction information to your system as events occur. These messages originate from our platform and are sent to your server, giving updates on transaction activities. Webhooks cover both new transactions, maintenance operations and track status changes.

Mind that webhooks are asynchronous and are not suitable for updating your transaction status database in real time. If you require real-time updates to adapt the customer’s payment journey, we recommend using API requests.
Refer to our dedicated Webhooks guide for a comprehensive overview.

Decision matrix

Each of the methods have difference in terms of

• Integration requirements.
• Input/output data.
• Applicable use cases.

Refer to this table to select the best fit for your business needs.